Information about our complaint procedure

Our philosophy

We aim to provide our customers with excellent products and services at all times. Excellent quality, adherence to delivery dates, reliability as well as perfect project execution are only a few of numerous criteria that are a prerequisite for high customer satisfaction. We therefore always strive to meet all of our customers' requirements in the best possible way.

However, if you are not satisfied with our performance, you are welcome to submit your criticism or suggestions for improvement at any time within the framework of our complaints procedure, so that we can work consistently on improving our range of services on the basis of your feedback.

Where you can submit your complaint

Our Compliance Advisory Office is your central point of contact for criticism, complaints and suggestions for improvement. You can contact us in writing or by e-mail.

Postal address:

Alfing Kessler Sondermaschinen GmbH
Compliance Advisory Office
Auguste-Kessler-Str. 20
73433 Aalen

E-mail address: compliance@remove-this.aks.alfing.de

Form and content of the complaint

So that we can process your complaint immediately, we need the following information from you:

• Your contact details (address, telephone number, e-mail address if applicable).
• Description of the facts of the case, if necessary also stating our order number or your order number.
• Indication of what you would like to achieve with your complaint.
• Supplementary documents relating to your complaint, if necessary.

Sequence of the complaint procedure

If the matter cannot be clarified immediately, you will first receive an acknowledgement of receipt.

We always try to answer your complaint as quickly as possible. However, the actual processing time depends on the complexity of the complaint and/or the need to involve our specialist departments or third parties.

Once the complaint has been processed, you will receive a comprehensive response in a timely manner.

Notes on data protection

Information pursuant to Articles 13, 14 and 21 of the General Data Protection Regulation on the processing of your personal data by us and the claims and rights to which you are entitled under the data protection regulations can be found in our Privacy Policy.